Our sustainability priorities

Environmental, social and governance (ESG) risks impact our customers and consequently our business. This is why our Group continually and thoroughly assesses the propensity of each risk to upend our way of life. Our assessment is based off:

  • Disruptive capacity: A risk’s potential impact on businesses
  • Proximity: The period with which the issues would have an effect.
  • Adaptive capacity: The preparedness to manage each risk.

These metrics have guided our Group in paving and committing to a path forward that actively seek solutions for the following issues.

A focus on mitigating the impact of climate change and adapting to its effects

The increasing frequency and intensity of natural disasters caused by climate change are risks shared by the entire planet. For non-life insurance companies deeply involved in responding to such disasters, the continued degradation of our climate has a pronounced impact on our operations when it comes to addressing increasing claim payouts.

This is why our parent company, the MS&AD Insurance Group endorses the Paris Agreement. The agreement aims to alleviate climate change issues and is ratified by countries and businesses around the world. In December 2015, our Group signed on to the Paris Pledge for Action to declare its commitment toward this goal. Since then, these goals have been front and centre in our accelerating plans to transform into a more sustainable business.

As an insurer, the MS&AD Insurance Group is focused on addressing accumulated risks of compounded damage caused by natural disasters. Our Group also continually ascertains social changes to strengthen the business’ risk management capabilities.

We are pushing ambitious targets on all fronts. The entire Group is committed to half our emissions by 2030 (using 2019 as the base year) and achieve net zero emissions by 2050.

In the markets we operate in, we continue to support sustainable development by providing insurance products that are designed to reduce damage and loss incurred from extreme weather events caused by climate change which in turn adversely impact the activities of corporations and those of other nature. Through extensive research and development, we are also carving new paths by developing products and services that help advance the transition towards a decarbonised society. 

Our Group endorses the Task Force on Climate-related Financial Disclosures (TCFD) and promotes the disclosure of financial information as well as subscribes to CDP’s approaches by continuously submitting new data.

A plan to improve the sustainability of natural capital

Our ecosystems and natural resources are the foundation of economies and lifestyles around the world. The degeneration and depletion of which will significantly and detrimentally affect the quality of our lives. 

In July 2016, MS&AD Insurance Group signed the Natural Capital Declaration (NCD) in support of its assertion that financial institutions should incorporate the idea of “natural capital” into their financial products and services.

To address this, our Group provides risk management and insurance products that guard against the risks of climate change and natural capital degradation. By meeting the challenge of climate change in our times, our Group is building up the resilience of our customers and the communities we operate in.

The change we envision can be even more impactful if everybody leans in. That is why we actively engage group-wide employees to deepen their knowledge of the importance of biodiversity conservation. 

This includes highlighting the Group’s multiple initiatives aimed at conserving biodiversity that also seek to deepen engagement with local communities in the areas of environment, people development and social welfare. 

Once such example is the restoration of Paliyan Wildlife Sanctuary in Yogyakarta Special Province on Java Island, Indonesia. Since our Group’s involvement from 2005, this initiative has restored and replanted 300,000 native tree species. It is estimated that the sanctuary will absorb around 70,000 tonnes of carbon dioxide over a 20-year period and helps in reducing floods and landslides in that region. 

Back within the organisation, change from within is also apparent with sustained efforts focused on reducing the use of plastic and greenhouse gas emissions. Each and every single undertaking reflects our understanding that a sustainable operations model isn’t just good for people and the planet – it’s also good for business. 

A commitment to initiatives and dialogue that advocate human rights

In June 2004, MS&AD Insurance Group signed the UN Global Compact and voiced support for the Universal Declaration of Human Rights in June 2004. 

To demonstrate our Group’s commitment, approaches have been adopted in line with the ILO Core Labor Standards and the OECD Guidelines for Multinational Enterprises. An initiative that has resulted from that is the MS&AD Insurance Group Basic Policy on Human Rights that was announced in February 2017. The policy reflects how our Group continually strives towards the highest ethical standard when it comes to respecting human rights throughout the organisation’s value chains. 

Our Group proactively undertakes initiatives and engages partners and communities to focus and rethink how the business can reflect and deepen our respect for human rights.


MSIG x Sustainability


Our value creation approach


MSIG for biodiversity